Refund Policy

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PEPPER SOFT SRL

REFUND POLICY

Due to the nature of digital software services, refunds are subject to specific conditions.

1. Eligibility

Refunds may be considered only if:

  • The service has not yet been delivered

  • A written agreement specifies refund conditions

2. Non-Refundable Services

  • Customized software development

  • Activated licenses or deployed systems

  • Consulting or implementation services already performed

3. Dispute Resolution

All refund requests must be submitted in writing and will be reviewed on a case-by-case basis.